Frequently Asked Questions (FAQs)

Welcome to the Aroma Haven FAQs page. Here, we've compiled answers to common questions to help you make the most of your aromatherapy experience. If you can't find the information you're looking for, please don't hesitate to contact our Customer Service Team at


Using essential oils is easy and versatile. You can:

  • Diffuse: Add a few drops to an essential oil diffuser to disperse fragrance into the air.
  • Massage: Dilute essential oils with a carrier oil and apply to your skin for a soothing massage.
  • Bath: Add a few drops to your bath for a relaxing soak.
  • Inhalation: Inhale directly from the bottle or add a few drops to a bowl of hot water and breathe in the steam.
  • Room Spray: Create your room spray by mixing essential oils with water in a spray bottle.

Yes, our essential oils are sourced from high-quality, natural ingredients. We prioritize purity and authenticity, ensuring that our essential oils are free from additives and chemicals.

Carrier oils, such as coconut, jojoba, or almond oil, are used to dilute essential oils before applying them to the skin. To use, mix a few drops of essential oil with a carrier oil in a suitable container and apply as desired.

The runtime of our diffusers varies depending on the model and settings. Most of our diffusers offer continuous runtimes of 4-6 hours. Please refer to the specific product description for more details.

To clean your diffuser, follow these steps:

  1. Unplug and empty the diffuser.
  2. Fill the water reservoir halfway with clean water and add a few drops of white vinegar.
  3. Run the diffuser for a few minutes to allow the mixture to clean the internal components.
  4. Rinse the diffuser with clean water and wipe it dry.

We recommend using essential oils in dedicated essential oil diffusers rather than in humidifiers. Humidifiers may not be designed to handle essential oils properly and could become damaged.

Yes, we offer wholesale and bulk purchase options. For inquiries and more information, please contact our Customer Service Team at


Currently, we only offer shipping within the United Kingdom. We are working to expand our shipping options in the future.


Please refer to our Returns and Cancellations page for detailed information about our return policy and how to initiate a return.

Customer Service

You can reach our Customer Service Team at We are here to assist you with any questions or concerns you may have.

We hope these FAQs have been helpful. If you have additional questions or need further assistance, please do not hesitate to reach out to us. Thank you for choosing Aroma Haven for your aromatherapy needs.