Shipping & Returns

Shipping and Returns

Welcome to Aroma Haven's Shipping and Returns Policy. Here, we outline our commitment to ensuring a smooth and satisfying shopping experience for you, from the moment you place an order to the rare occasions when you might need to return a product.

Shipping Information

We're excited to get our aromatic treasures into your hands as swiftly and securely as possible.

1. Shipping Locations

Aroma Haven currently offers shipping within the United Kingdom. We're here to bring the soothing scents of wellness to your doorstep.

2. Shipping Options and Times

  • Standard Delivery (3–5 Days): Our standard delivery option typically takes 3–5 business days. It's free for all orders. We want you to enjoy the magic of aromatherapy without any extra hassle.

  • Next Working Day Delivery (Order by 1 pm): Need your aroma fix sooner? Place your order by 1 pm, Monday to Thursday, and we'll aim to deliver the very next working day. This option costs £7.95.

  • Saturday & Sunday Delivery (Order by 1 pm Friday): If you desire weekend relaxation, we offer Saturday and Sunday delivery for orders placed by 1 pm on Friday. The cost for this service is £12.95.

3. Order Tracking

We provide order tracking information for your convenience. You'll receive an email with a tracking link once your order has been dispatched. Stay informed about your delivery's progress every step of the way.

Returns Information

If, for any reason, you're not completely satisfied with your purchase, we're here to make it right.

1. Return Policy

You can return items within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

2. Return Process

  • Step 1: Contact our Customer Service Team at to initiate the return process. Please provide your order number and a brief description of the reason for the return.

  • Step 2: Our team will guide you through the return process, including the return address and any additional instructions.

  • Step 3: Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Please allow some time for the processing of your return.

3. Return Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for returns to ensure their safe arrival.

4. Refund or Exchange

If your return is approved, we will initiate a refund to your original payment method or provide an exchange, as per your preference.

Contact Us

If you have any questions or need further assistance regarding our Shipping and Returns Policy, please reach out to our Customer Service Team at We're here to help and make your Aroma Haven experience exceptional.

Thank you for choosing Aroma Haven, where we're committed to your well-being and satisfaction.