Terms & Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Aroma Haven website, operated by H Chahal and Sons Ltd, Company No. 08807260, ("we," "our," or "Aroma Haven"). By accessing our website and purchasing our products, you agree to comply with these Terms. Please read them carefully before using our services.

2. Definitions

  • "Consumer" refers to an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft, or profession.
  • "Contract" refers to the agreement between you (the Consumer) and Aroma Haven for the purchase of products.
  • "Goods" means the products offered for sale on our website.
  • "Services" refers to any services provided by Aroma Haven in connection with the sale of Goods.
  • "Working Days" means Monday to Friday, excluding public holidays.

3. Orders and Pricing

  • All orders placed through our website are subject to availability and acceptance by Aroma Haven.
  • Prices displayed on our website are in GBP and include VAT (where applicable).
  • Aroma Haven reserves the right to change pricing and availability without notice.

4. Contract Formation

  • The Contract is formed when you receive an email confirmation from us after placing an order.
  • You have the right to cancel the Contract within 14 days, in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

5. Delivery

  • We will deliver the Goods to the address provided during the order process.
  • Delivery times are estimates and may vary. We will notify you of any significant delays.
  • Risk of loss or damage to Goods passes to you upon delivery.

6. Returns and Cancellations

  • You have the right to cancel the Contract within 14 days from the day you receive the Goods.
  • You must return Goods in their original condition within 14 days of the cancellation.
  • Faulty Products/Other Rights to Return: If Goods are faulty or not as described, you have additional rights to return them. Please contact us for assistance.
  • Aroma Haven will refund the purchase price within 14 days of receiving returned Goods.

7. Warranty

  • Goods are covered by a warranty as described in our Warranty Policy, available on our website.
  • Please refer to our Warranty Policy for specific warranty terms and conditions.

8. Limitation of Liability

  • Aroma Haven's liability is limited to the purchase price of Goods.
  • We are not responsible for any indirect, consequential, or special losses or damages.

9. Intellectual Property

  • All intellectual property rights, including but not limited to trademarks, logos, and content, are the property of Aroma Haven. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

10. Price Adjustments

  • Aroma Haven may adjust prices and promotions at its discretion. Price adjustments do not affect confirmed orders.

11. Privacy Policy

  • We process your personal data in accordance with our Privacy Policy.

12. Governing Law and Jurisdiction

  • These Terms are governed by English law.
  • Any disputes arising from or relating to these Terms will be subject to the jurisdiction of the English courts.

13. Contact Information

  • For customer service inquiries, please contact us at contact@aromahaven.co.uk 

14. Entire Agreement

  • These Terms constitute the entire agreement between you and Aroma Haven and supersede all previous agreements and understandings.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with these Terms, please do not use our website or make a purchase from Aroma Haven.

[Last Updated: 08/10/2023]